Frequently Asked Questions

To place an order, browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and select a payment method. Once confirmed, you'll receive an order confirmation email.

You can modify or cancel your order within 1 hour of placing it. After that, the order will be processed and cannot be changed. Contact our customer service immediately if you need to make changes.

Standard delivery takes 2-5 business days for major cities and 5-10 business days for other areas. Express delivery (1-2 days) is available for select locations. Delivery times may vary during peak seasons.

You can track your order by visiting our "Track Order" page and entering your order ID. You'll also receive SMS and email updates at each stage of delivery. The tracking link will be sent to your email once the order is shipped.

Yes, we ship to all major cities and towns across Pakistan. We use reliable courier services to ensure safe and timely delivery. Some remote areas may have longer delivery times or additional charges.

We offer a 30-day return policy for most products. Items must be in original condition with all packaging intact. Electronics and personal care items have a 7-day return window. Some items are non-returnable.

To return an item, log into your account, go to "My Orders," and select the return option. Pack the item securely with all original packaging and labels. We'll arrange pickup or provide return shipping instructions.

Refunds are processed within 3-5 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Bank transfers may take 5-10 business days to appear in your account.

We accept cash on delivery, bank transfers, major credit/debit cards (Visa, MasterCard), and mobile payment solutions (EasyPaisa, JazzCash). All online payments are processed securely through our payment gateway.

Yes, all online payments are processed through secure, encrypted payment gateways. We never store your payment information. Our website uses SSL encryption to protect your data during transmission.

Yes, we offer installment plans for select high-value items through our partner banks. You can choose from 3, 6, or 12-month installment options. Interest rates and eligibility depend on your bank and credit history.

Click the "Register" button in the top navigation. Fill in your name, email, and create a password. Verify your email address through the link sent to your inbox. You can also create an account during checkout.

Click "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Click the link in your email to create a new password. The link expires after 24 hours.

Log into your account and go to "My Profile." You can update your personal information, shipping addresses, and payment methods. Changes are saved automatically. For security reasons, some information may require verification.